FAQ


About 8inch & 10inch digital photo frame

Can I use play music along with the slideshow?

Hello, Thanks for your inquiry. Yes, you can ,You can play music along with the slideshow. You can set this under setting menu before use. Thank you.

 

Does it come with a power adapter?

Hello, Yes, There is a power adapter included in the package. Thank you.

 

Is a a portrait shot cropped to fit or does it display the entire photo?

Hello, Thanks for your inquiry. It is a portrait shot cropped t fit. Thanks.

 

does this frame display date the photo was taken?

Hello, yes.It can show the date when the photo created. You can find it by the quick button on the remote control. Please contact us by "contact seller" then we can show you how to find it by video if any problems. Thanks.

 

What's the specification of the power adapter? Is it 100-240?

Hello, Thanks for your inquiry. yes, you are right the standard is 100-240 V, Thanks.

 

I was wondering if you can display the clock while viewing photos?

Hello, Thanks for your inquiry. Yes, It can display the clock while viewing photos. Thanks.

 

How do I loop through all pics that have been sent by family?

Hello, thanks for your inquiry. you can set slideshow details under setting menu. Details please refer page 14 of manual. Or contact us by "contact seller" then we can send a video to you for reference.

 

How many photos can I store ?

Hello, There is no built -in memory in the frame. How many photos you can store up to the capacity of your external device. For example. You can store around 6000 pictures if you use 32 GB SD card or USB storage drive.Thanks.

 

I have a digital frame that can only handle a regular memory stick device and not my photos on a terabyte external drive. Can yours?

Hello, Our frame maximum support 32 GB external storage only. Thank you.

 

Purchased for my mom. She needs a digital 12 hour clock face, but it keeps defaulting to 24 hour clock from settings. Is there a way to fix this?

Hello, Thanks for your inquiry. You can set it under Setting< Date & Time Setup< Time format , Then press right or left button on the remote control to change it.

 

When displaying in Vertical orientation, what is the background color on the blank part of the screen?

Hello, The background on the blank part of the screen is black.Thanks.

 

Can i use a usb 3 drive?

Hello, Thanks for your inquiry. It do not support USB 3.0 , Support USB 2.0 Thank you.

 

If I have to rotate a pic, does it remember the rotation the next time it appears?

Hello, Thanks for your inquiry. It can not remember the rotation the next time it appears.

 

Hi, how does the frame "loop" after last photo is played?

Hi, Thanks for your inquiry, yes, it shuffles or loops on a continuous play.

 

Will it read sdxc cards? what is the maximum capacity card it will accept?

Hello,thanks for your inquiry, Yes, It read sdxc, The maximum capacity card it accept is 2TB

 

What are the image formats or file formats supported?

Hello, Thanks for your inquiry, It support Photo formats JPEG/JPG , It support Video format: MP4 (H.264 1080P)

 

Does this come with a warranty?

Hello, Thanks for your inquiry. Yes, Sure. We offer one year warranty. We will exchange new replacement if any quality problem within one year. The quality is quite well you will see it once you get the parcel. Thanks for your support.

 

Is it Android OS?

Hello, Thanks for your inquiry, it is not Android OS, This item designed based on a chipset named Actions. Thanks.

 

Is the photo frame has rechargeable batteries?

Hello, Thanks for your inquiry, No batteries built in the frame. You have to connect the charger to the frame when it works.

 

Does Motion sensor configurable (on & off)? if i want to play photos continuously, will that allow?

Hello, You can turn on /turn off the motion sensor function under setting menu. Thank you.

 

Can a timer be set for on and off?

Hello, Thanks for your inquiry. Are you talking " Time setting" , You can set time under the setting menu. And you can set Alarm on or off. And there is a clock window, We do not have separate timer function there. Thanks.

 

Is there a BNC input?

No, We do not have BNC input.Thanks.

 

Can it display photos in order of file name?

Hello, Thanks for your inquiry, It display photos in order of photo name. Thanks.

 

 

About Wifi digital photo frame

 

How many pictures does it hold?

If you use the app, it can hold unlimited as it is cloud based storage.

 

Do photos sent through the app show up instantly on the frame or do they need to be downloaded from the app?

Hello, Thanks for your inquiry. The photos show up instantly on the frame and no need to download from the APP. Thanks

 

Does it play long videos ?

Hello, it can play the maximum video size is 64M if you put the video in SD card for display. But currently, you just can send maximum video size 10M from the APP of the phone to the frame.

 

Can I send photos to the frame over the internet?

Hello, thanks for your inquiry. yes, Beside the Lovcube APP. You can also visit www.lovcube.com to upload your photos and manage your playlist.

 

What is the resolution of the display, does it support pics from iPhone?

Hello, thanks for your inquiry. The resolution of the display is 1280 x 800 pixel. Sure it support pics from iPhone.

 

Could it be on the wall or is it a table top frame?

Hello , Thanks for your inquiry,It is a table top frame.

 

Does this frame has in built memory of capacity ?

Hello, thanks for your inquiry. yes, there is a 16 GB built-in capacity available. Beside.10 GB free cloud storage enables you to send your pictures from app to frame freely.

 

 

Does this use an email address or do you have to have an app?

Hello, thanks for your inquiry. We have an app named " Lovcube" available , you can install the app before using. Or go to www.lovcube.com to login to manage your photos.

 

How do my family members send photos to my frame ?

Hello, Thanks for your inquiry. All the family must download the lovcbue App, register and log in. After pairing your frame, then they can use the App to send their photos to you frame.

 

Does it play music?

Hello, Sure, It can play music. Thanks.

 

How do my family members send photos to my frame ?

All the family must download the Lovcube App, register, and log in. After pairing your frame, then they can use the App to send their photos to your frame.

 

Can i share photos when i dont set a default playlist ?

No, you can’t send photos if you haven’t set a default playlist. You need create at least 1 playlist. When you only have 1 playlist , all the photos you send will be stored in this playlist.

 

Can this digital photo frame read photos or videos from a USB or SD card ?

Yes , the frame can read photo or video files from your USB driver or SD card. USB Port and SD card slot are available.

 

How many pictures can it store ?

We provide 10GB free cloud storage now. Estimated you can upload 200,000 photos around if each file is 500KB.

 

Can I download photos from the Cloud Album ?

No, you can’t . The function of Album we define is to manage your treasured photos. You can group them in the Album, so that you can easily create a playlist via your Cloud Album.

 

Does it rotate the photo automatically to fit the frame ?

Our photo frame orientation is landscape. The pictures always show in the correct direction if taken by mobile. No need to rotate the frame.

 

How do i upload photos from my laptop to the lovcube cloud rather than using my mobile phones ?

Hello, you can log in website entrance www.lovcube.com to upload photos instead of App.

 

Does it have touch screen ?

It does not have a touch screen. Under the help of the remote control in the package and the Lovcube App on your Phone, You can easily handle it.

 

Can this digital photo frame connect to WiFi networks on 5GHz band (and not limited only to 2.4GHz) ?

No. This model can’t support 5G WiFi connection. Only 2.4G WiFi can work.